Return & Refund Policy

Welcome to Oakcolognes.

At Oakcolognes, customer satisfaction is important to us. Because we sell authentic fragrance decants, all sales are final due to hygiene and safety reasons.

Returns

We do not accept returns or exchanges on opened or used products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 12 hours of delivery. Include your order number and clear photos of the issue. Once reviewed, we may offer a replacement or a refund.

Order Cancellations

Orders may only be canceled before they have been shipped. Once an order has been shipped, it cannot be canceled.

Shipping Address

Customers are responsible for providing the correct shipping address. Oakcolognes is not responsible for packages delivered to an incorrect address provided during checkout.

Contact Us

If you have any questions regarding your order, please contact us through our Contact page.